VictoriaEssential.com Return Policy
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t guarantee to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase. If the item was damaged, we require a picture be sent of the item in the state that it arrived.
There are certain situations where only partial refunds could be granted at our discretion: (if applicable)
- Any item not in its original condition or packaging or is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty (30) days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@VictoriaEssential.com.
Sale or Clearance Items
- Only regular priced items may be refunded. Unfortunately, sale or clearance items cannot be guaranteed a refund.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a picture of the item at info@VictoriaEssential.com and send your item to: Victoria Essentials LLC, 105 W Front, Monroe, MI, 48161.
- To return your product, you should mail your product to: Victoria Essentials LLC, 105 W Front, Monroe, MI, 48161. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- The time it may take for your exchanged product to reach you will vary depending on where you live.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- If you are not satisfied with your product in any way, please contact us at info@VictoriaEssential.com.
- For more information, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@VictoriaEssential.com or by mail using the details provided below:
Victoria Essentials LLC
105 W Front
Monroe, MI, 48161